Terms of Service

For the purposes of this Terms of Service(“Agreement”), “KDAN” or “we” shall refer to KDAN Mobile Software Ltd., KDAN Mobile Software America Inc., KDAN Japan Ltd., KDAN Singapore Pte Ltd. or PDF Technologies Ltd. that has entered into this Agreement with users (“you”, “Users”) located in the corresponding region (hereinafter referred to as ‘you’ or the ‘Users).

By using the ComPDF product which is developed by and belongs to KDAN and its services and features (collectively the“ComPDF Services”), Users are agreeing that the Agreement will apply and that you are bound by them .

Users must meet the age restrictions of the region in which the User is located in order to use ComPDF Services. If Users are minors or have limited legal capacity in their region, they must obtain permission from their parents or legal guardians to use the ComPDF Services and accept this agreement. For Users without legal capacity, in addition to obtaining permission from their parents or legal guardians, the ComPDF Services must be used and this agreement must be accepted by the legal guardian on their behalf.

Users agree to comply with the applicable laws of the region where Users are located when using the ComPDF Services. We will, depending on Users’ region, designate the contracting entity with whom Users are deemed to have reached this Agreement as follows:

(1) API Deployment: You can register an account on the ComPDF official website with your email address to obtain an API key and a certain amount of free usage credits.You may use the ComPDF Services according to the credits obtained, and you may also purchase additional credits to continue using the ComPDF Services.

(2) SDK On-Premise Deployment: You can obtain our licensed libraries by signing contracts or quotations with us, and you may then integrate the functionalities of the ComPDF Services into your application or product using the SDK we have licensed to you. We will provide the appropriate SDK based on your platform requirements. Supported platforms include Web SDK、Mobile SDK（Android、iOS、React Native、Flutter）、Desktop SDK（Windows、Mac）、Server SDK（Java、.NET）.

(3) Self-hosted Deployment: You may obtain the licensed Library or Docker image from us by entering into a contract or quotation agreement, and adopt a Self-hosted Deployment approach to deploy the ComPDF Service on your own servers or a third-party cloud environment. All document and data processing will be performed entirely within your local environment or the authorized private cloud server environment.

We commit to providing ComPDF Services in accordance with the highest industry standards and ensuring that all customized content complies with the specifications confirmed by both parties. The warranty period shall be three (3) months from the delivery of the ComPDF Services. To claim the warranty, you shall: (i) promptly provide a detailed description of the relevant issue and submit it to [email protected] ; and (ii) provide all documents and information necessary to rectify the issue. If the reported issue is confirmed to exist in the ComPDF Services, we will use commercially reasonable efforts to remedy it within a reasonable period of time.

Users are aware that KDAN is the sole owner of the ComPDF Services, which means the ComPDF Services provide their services by licensing but not selling. Without the prior consent of KDAN, you may not sublicense or transfer the permanent license of the ComPDF Services to any third party or transfer it to other unauthorized devices.

With respect to the SDK license under the ComPDF Services, we will provide free technical support and security updates for the ComPDF Services (hereinafter referred to as the “Technical Support and Update Services”) for a period equal to the term of the ComPDF Services you have purchased, starting from the date you purchase the ComPDF Services and activate your account. During this period, you will also be entitled to receive the latest features and content as new versions of the ComPDF Services are released.

Upon the expiration of the aforementioned free Technical Support and Update Services, you may choose to renew with us and agree on the fees and other relevant details. If you choose not to renew, KDAN will cease to provide Technical Support and Update Services for the ComPDF Services, and you will no longer be able to continue using the version of the ComPDF Services originally purchased.

Please note that Technical Support and Update Service is not subject to the provisions of Article 4 of this Agreement.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use our ComPDF Services. This license is solely for your use in developing, testing, and enhancing one or more of your software applications, or for use within the scope agreed upon in a separate agreement signed by both parties, and for providing related functionalities through such applications to yourself and/or your end-users.

You shall use the ComPDF Services in accordance with the terms of the license plan you have purchased or signed and shall not exceed the scope of the license.

You shall not use the ComPDF Services in any way to develop functionalities, products, or services that are the same as, similar to, or competitive with our services, or to package the ComPDF Services as a new product, service, or programmable solution.

The scope and limitations of the license, which determined based on the deployment options of the ComPDF Services you use, are as follows:

1. Should you use the ComPDF Services with the API Deployment:

• a. We will grant you a non-exclusive, non-transferable, and non-sublicensable right to use the ComPDF Services within the scope of the document volume, processing times, or other usage limits specified in the plan you have purchased.
• b. You understand that our processing of the email address you provided when registering your account is based on your explicit consent. You also acknowledge that you are responsible for maintaining the security of the aforementioned account and for keeping its information accurate. You may contact KDAN at any time to cancel your account registration. However, please note that once your account is canceled, all data associated with the account will be deleted, and you will no longer be able to access any of that data. You must therefore back up any data you wish to retain before canceling your account. KDAN shall not be held liable for any loss or damage to files resulting from the aforementioned circumstances.

2. Should you use the ComPDF Services with the SDK On-Premise Deployment:

• a. You understand that we grant you a non-exclusive, non-transferable license subject to the restrictions set forth in these terms. We only grant you the right to install, execute, and use the SDK included in the ComPDF Services and to request technical support, and you must exercise such rights strictly in accordance with this Agreement and any contracts or other related written documents entered into between you and us. Ownership of the SDK in the ComPDF service will not be transferred to you.
• b. You are entitled to integrate the SDK license in the ComPDF Services into your products, and you may provide the SDK license in the ComPDF service as part of your products to end users, provided that you comply with the following conditions:
  
  
  • (1) You must notify us in writing (e.g., in the contract you enter into with us) of the products you designate for use, and their specified authorization identifiers for license binding.Any use beyond the authorized scope shall be deemed unauthorized use.
  • (2) You must obtain a valid SDK license with all license fees fully paid, and the SDK in the ComPDF Services may only be used by you to develop and compile your own products to enhance product functionality.
  • (3) The SDK license in the ComPDF Services may only be provided as part of your products.
  • (4) Without our prior written consent, you may not provide the SDK license in the ComPDF Services to any third party in the form of OEM or in the form of licensed products that contain our SDK license.
  • (5) You may not repackage the SDK license in the ComPDF Services as a new SDK product, nor may you provide APIs or programmable solutions based on it.
  • (6) You agree that each copy of your product provided to end users must be accompanied by a license agreement that includes the terms and conditions of this Section applicable to your products.

3. Should you use the ComPDF Services with the Self-Hosted Deployment:

• a. You acknowledge and agree that we grant you a non-exclusive, non-transferable license to use ComPDF Services, subject to the restrictions set forth in this Agreement.
• b. We grant you the right to install, execute, and use the ComPDF Services and to request technical support, provided that you exercise such rights strictly in accordance with this Agreement and any contracts or other related written documents entered into between you and us. You also acknowledge that ownership of the ComPDF Services shall remain vested in us and is not transferred to you under this license.
• c. The rights granted to you under this clause include, but are not limited to AI Document Parsing, intelligent extraction of text, tables, or seals, and image processing functionalities.

For any matters not provided for in this Section, the terms and conditions set forth in the contract or other related written documents executed between you and us shall prevail.

KDAN reserves the right to modify, update, or terminate the ComPDF Services (including any part or feature of it) at any time. While KDAN will endeavor to provide reasonable advance notice of such changes or termination, KDAN shall not be liable for any losses or damages incurred as a direct result of such modifications, updates, or termination, except where prohibited by applicable law. If KDAN completely terminates the ComPDF Services, KDAN will also make sure to notify you in a reasonable time.

After the modifications, updates, or termination of the ComPDF Services, KDAN will no longer provide technical support and security updates on it. Please note that the cessation of technical support and security updates by KDAN will not affect the usability of KDAN products; however, the compatibility of the application (e.g., hardware, operating system matching) may be impacted.

Fees and payment terms for the ComPDF Services are subject to the agreement stipulated in the contract or other related written documents signed between you and KDAN. All fees under ComPDF Service shall be subject to the prices listed on the official website, and all prices are exclusive of taxes. If you fail to make a timely payment as agreed, we will provide a grace period for you to settle all outstanding fees. However, we reserve the right to suspend your access to the ComPDF Services during this period. Should you fail to pay all outstanding fees within the aforementioned grace period, we reserve the right to terminate the contract or other related written documents you have signed with us, and you will be liable for any stipulated late payment interest or liquidated damages.

Unless otherwise explicitly agreed upon, you understand that any delivery dates for ComPDF Services are estimates, not absolute or guaranteed. Generally, we will deliver the ComPDF Services to you within 3 days after your payment is received. If you have any customized requirements, we will arrange a separate delivery date for the ComPDF Services with you. KDAN shall not be liable for any delays in the delivery of ComPDF Services or for any resulting losses or damages caused by reasons not attributable to KDAN, including but not limited to your failure to provide complete or correct information, or your failure to cooperate in a timely manner.

We are committed to ensuring your satisfaction with the ComPDF services; however, should you require a refund or subscription cancellation, you agree to comply with the applicable policies set forth by KDAN below, in accordance with the specific deployment method of the ComPDF services you have adopted.

If you no longer want to use the ComPDF Services, you may cancel your subscription at any time by contacting [email protected] . Notwithstanding the foregoing, you acknowledge and agree that, unless otherwise required by applicable law, all subscription fees which had been paid shall be non-refundable.

In the event that you terminate any active subscription prior to the expiration of the then-current billing period for any reason other than those mandated by law or attributable to KDAN, you shall, to the maximum extent permitted by applicable law, remain obligated to pay any outstanding fees for the remainder of such billing period. No refunds shall be issued for any fees already paid. Furthermore, if any discounts were granted to you at the time of your subscription, you shall be obligated to repay the total amount of such discounts upon termination of the subscription.

In view of the nature of SDK deployment, you expressly acknowledge and agree that upon completion of the purchase of the ComPDF services under an SDK deployment license, all fees which had been paid shall not be refundable under any circumstances.

In view of the nature of the Self-Hosted development model, you acknowledge and agree that once you have completed the purchase of a Self-Hosted development model license for the features of ComPDF services, all fees which have been paid shall be non-refundable under any circumstances.

If you have any questions or need further assistance, please contact us through [email protected] . Our customer support will provide further assistance to you.

We offer free trials for the following licensed content within our ComPDF Services:

(1) SDK: You can apply for a trial of the ComPDF SDK through the ComPDF official website. The free trial period is 30 days.

(2) ComIDP: You can apply for a trial of ComIDP through the ComPDF official website. The free trial period is 60 days.

If you do not purchase the ComPDF Services before the end of the trial period, you will no longer be able to use the ComPDF Services after the trial period expires.

ComPDF Services’ Privacy Policy (available on https://www.compdf.com/privacy-policy ) and Security Policy (available on https://www.compdf.com/security )

Any personal data that User supplies to KDAN, and any data obtained by KDAN due to User’s use of ComPDF Services will be subject to ComPDF Services’ Privacy Policy and protected according to its Security Policy.

Users shall be solely and fully responsible and liable for the content produced by using ComPDF Services, or for the transmission, upload, reproduction and storage of the files on ComPDF Services. Users shall warrant that no infringement of a third party’s intellectual property rights or other rights has ever occurred. In no event shall KDAN be responsible or held liable for any of the foregoing deeds performed by User or a third party in relation to the files.

If you are a data controller subject to UK or EU data protection law, you agree to comply with our data processing agreement when transferring personal data to KDAN. This data processing agreement is incorporated by this reference and is available on Data Process Agreement.

Users shall retain the copyright in (i) the product itself that is integrated with the ComPDF Services (excluding the ComPDF Services or the SDK itself), (ii) the outcomes resulting from such integration, and (iii) the documents generated through the use of the ComPDF Services.

User represents and warrants that the product itself which integrated with the ComPDF Services and the contents or files created by using ComPDF Services are:

a. owned by User, or in the event where they are owned by a third party, User has obtained such party’s express permission to use, copy, and transmit the files, or to modify and make derivative works of the files;

b. not in violation of any copyright, trademark, trade secret or other intellectual property rights;

c. not in violation of the privacy or any right of a third party; and

d. not in violation of the law (e.g. obscene, offensive content, etc.), and not in violation of trade secrets or confidential information under an employment agreement or non-disclosure agreement, or involve any situation that may give rise to a violation of law or applicable regulations or policies.

User warrants that ComPDF Services "will not" be used for the following inappropriate purposes:

a. to upload, download, email, transmit, store, share, import or otherwise make available any content that is unlawful,tampering, forged, harassing, threatening, harmful, infringing, defamatory, insulting, humiliating, violent, obscene, vulgar, invading the privacy of others, hateful, racially discriminatory or otherwise inappropriate;

b. to stalk, harass, threaten, harm or make injurious falsehood to others;

c. to impersonate as any person or entity, or as a private-sector leader or government official, or to misrepresent one’s affiliation with any person or entity (KDAN reserves the right to reject or block what may be considered as impersonated or false identity, or any account or email address that misappropriates the name or identity of others);

d. to send, transmit, or otherwise make available any unsolicited or unauthorized email message, advertisement, promotional materials junk mail or chain letters, including but not limited to mass commercial advertisement, informational announcements and phishing email ;

e. to upload, email, transmit or otherwise make available any material that contains a virus or any other computer codes, file, or program intended to harm, interfere with or limit the performance of KDAN’s products or services (or any part thereof) or the ordinary operation of any other computer software or hardware; and/or

f. to collect and store the personal information of any other User of ComPDF Services for any of the prohibited activities above.

g. using a trial version of the ComPDF Service to develop, distribute, or sell any application, product, or service integrated with the ComPDF Service, including but not limited to uploading or releasing such integrated products to application stores (e.g., Google Play, App Store, or similar platforms).

KDAN reserves the right to amend, adjust or modify this Agreement, service, price at any time, along with the right to add new or additional terms or conditions regarding ComPDF Services. User agrees that User is responsible for reviewing this Agreement on a regular basis. By continuing the use of ComPDF Services, User is deemed to accept the updated Agreement. If User does not consent to the updated Agreement, please cease using ComPDF Services.

When this Agreement is updated, we will forthwith publish the updated version on KDAN’s website, and notify User via a KDAN App or email as soon as possible.

If User is reported of being, or KDAN discovers in a reasonable manner or is notified by a third-party service platform that User is:

(1) in breach of the representation and warranty obligations under sections 7 and 8;

(2) has engaged in misconduct in breach of section 9;

(3) has engaged in abusive conduct as specified below; or

(4) has acted in a manner that KDAN reasonably believes to be similar to any of the situations above, KDAN may immediately suspend, in whole or in part, User's right to continue to use ComPDF Services, or may modify/remove the content uploaded or provided by User, and if necessary, terminate the provision of services or cancel User's purchase.

KDAN shall not be liable for any consequential damages of User or a third party that may arise from its termination or suspension of account and/or access to ComPDF Services.

KDAN reserves the right not to refund the relevant fees of ComPDF Services if Users’ accounts are suspended due to abusive conduct.

"Abusive conduct" shall include without limitation:

(1) Repeatedly applying for a new account on the same platform after a previous account is suspended by KDAN with reasonable cause or in accordance with this Agreement.

(2) Any conduct that is beyond the scope of reasonable use of ComPDF Services, including to exploit product or service vulnerabilities, or violate the ComPDF Services usage rules.

In the event of Users’ breaches of this Agreement, incurrence of any damages or losses in relation to API development of ComPDF Services, or any situation where KDAN deems necessary, KDAN may terminate the API development of ComPDF Services or purchase without prejudice to its other entitled rights. KDAN shall not be liable for any consequential damages of Users or a third party that may arise from its termination of account and/or cancellation of purchase.

Upon termination of User’s account, User will lose all access to ComPDF Services, including without limitations, the account, user name, email account, and contents therein.

In the event that Users breach this Agreement, causes any losses related to the SDK deployment or Self-hosted deployment of the ComPDF Services, or in any other circumstances deemed necessary by KDAN, KDAN may terminate the ComPDF Services pursuant to the terms of the contract or other related documents signed by Users and KDAN, and may assert its rights against Users in accordance therewith. KDAN shall not be liable for any consequential damages of Users or a third party that may arise from its termination of license and/or cancellation of Services.

Users shall use ComPDF Services within the scope permitted by this Agreement and applicable laws, regulations, or by the generally accepted practice in the governing jurisdiction.

KDAN does not warrant that the use of ComPDF Services will be uninterrupted or error-free, and User agrees that from time to time KDAN may remove ComPDF Services for indefinite periods of time or cancel ComPDF Services in accordance with the terms of this Agreement.

User expressly understands and agrees that ComPDF Services are provided on an “as is’ and ‘as available’ basis.

KDAN and its branches, subsidiaries, managers, directors, employees, agents, partners or licensors expressly disclaim all warranties of any kind, express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of rights of others. In particular, KDAN and its branches, subsidiaries, managers, directors, employees, agents, partners or licensors do not warrant that (i) ComPDF Services will meet your requirements; (ii) the use of ComPDF Services will be timely, uninterrupted, secure, or error-free; (iii) any information obtained by User from ComPDF Services will be accurate or reliable, and (iv) any defects or errors in the software provided to User as part of ComPDF Services will be corrected.

KDAN does not represent or warrant that ComPDF Services will be free from loss, attack, viruses, interference, hacking or other security intrusions, and KDAN disclaims any liability relating thereto.

Any material downloaded or otherwise obtained through the use of ComPDF Services is accessed at User’s own discretion and risk, and User shall be solely and fully responsible for any damage to User’s hard drive or loss of computer data that results from the download of any such material. User also acknowledges that ComPDF Services are not intended to be suitable for use in User’s situation or environment, and if the data or information provided by ComPDF Services are delayed, erroneous or inaccurate in content, it is possible to cause shutdown, personal injury, or severe physical or environmental damage.

User agrees to defend, indemnify and hold KDAN, its branches, subsidiaries, directors, managers, employees, agents, partners, collaborators, and licensors harmless from any claim or demand, including reasonable attorneys’ fees, relating to or arising from: (i) User’s upload, post, transmission of any content, or any other activity available through ComPDF Services; (ii) the use of ComPDF Services; (iii) User’s breach of this Agreement; (iv) any action taken by KDAN as part of its investigation, or suspicion that breach of this Agreement has occurred, or (v) breach of any rights of any third party, (iv) User’s breach of the representations or warranties in this Agreement. User shall not sue KDAN, its branches, subsidiaries, directors, officers, employees, agents, partners, collaborators, and licensors on the ground of KDAN’s decision to remove any information or reject processing of any information or content, to send warnings to User, to suspend or terminate User’s access to ComPDF Services, or to take any other action during the investigation of a suspected breach or as a result of KDAN’s conclusion that breach of this Agreement has occurred. User acknowledges that User shall be responsible for all the use of ComPDF Services, and that this Agreement applies to any and all usage of User’s account.

User agrees to comply with this Agreement and to defend, indemnify and hold KDAN harmless from and against any and all claims and demands arising from using ComPDF Services or KDAN accounts, whether or not such use is manipulated by User or a third party.

The foregoing obligations shall survive and remain effective after the termination or expiration of this Agreement or upon User’s cancellation of purchase.

To the fullest extent permissible by law, in no event shall KDAN, its branches, subsidiaries, directors, managers, employees, agents, partners, collaborators or licensors be liable to User for any direct, indirect, contingent, specific or consequential damages, including without limitations, the costs arising from use, data, business, goodwill or profits, or procurement of substitute goods or services, or other tangible or intangible losses, which may result from the manipulation of User or a third party, whether it is legally grounded or not, or whether KDAN has been informed of the possibility of the said damages, and whether User may not be entitled to seek damages thereafter. KDAN’s total amount of compensation arising out of or in relation to this Agreement shall be subject to a limit of within the amount paid by Users for using the relevant ComPDF Services.

For the API service under the ComPDF Services, we provide a standard change management process, allowing Users to submit change requests for security configurations and data management preferences. Each change will be recorded, reviewed, and processed to ensure compliance with security standards and minimize potential impact or disruption on service.

Our logs and monitors key activities of the system, recording User operations, data access and security events. These logs are securely stored to provide the necessary transparency to identify and resolve any potential issues.

We detect, classify, and respond to potential security incidents, and report them in accordance with procedural requirements to ensure timely notification to affected Users in the event of an incident. For potential security incidents within ComPDF Services, digital evidence collection and preservation will be conducted in accordance with established procedures and requirements to ensure compliance, protect Users’ rights, and provide a transparent and traceable handling process when necessary.

Users are responsible for conducting data security and compliance assessments and management in accordance with applicable laws, such as the Personal Data Protection Act and GDPR. While the ComPDF Services provide relevant security features, personal data and temporary data protection and documentation, Users shall bear the ultimate responsibility for data protection.

If any provision of these Terms of Service is deemed invalid or unenforceable by a court or other competent authority, the validity and enforceability of the remaining provisions shall not be affected.

KDAN reserves the right of final interpretation regarding matters published on the website.

The applicable law under this Agreement and the ComPDF Services relationship between KDAN and Users shall be governed in accordance with Article 2 of this Agreement. Any disputes arising out of or in connection with the ComPDF Services or this Agreement shall be submitted to the courts or arbitration institution designated below, depending on Users’ region:

KDAN may provide certain translated versions of this Terms of Service for international Users. If there is a discrepancy between the translation version and the Traditional Chinese version, the Traditional Chinese version shall prevail.