Timeout Handling

What to Do When a Task Times Out

If a task processing times out (single file exceeds 5 minutes), we recommend the following:

Switch to Async Requests

Use the asynchronous request mode and follow the polling strategy below.

Recommended Polling Intervals:

Phase	Interval	Description
Initial polling	2-5 seconds	Initial polling cycle after task creation
Medium polling	5-10 seconds	When task exceeds 30 seconds
Exponential backoff	Increasing (doubling)	Adaptive strategy when queue is busy

Timeout threshold: Single file processing exceeding 5 minutes is considered a timeout. After timeout, try:

• Reduce the number of pages per request
• Split large documents into smaller files and submit in batches
• Contact technical support to adjust task queue priority

For details on async requests, see Request Modes.